Passer au contenu
Des milliers de clients satisfaits dans le monde entier
Des milliers de clients satisfaits dans le monde entier
Suivi de commande FAQ Contactez-nous À propos de nous
🌍 Flat 30% Off Store Wide On Everything. Minimum Purchase Only $25 | 🚚 Fast Delivery: 3–4 Days Across the European Union & 5–7 Days to USA | 📦 Free Shipping Worldwide on All Orders! on All Orders!

Politique de remboursement

Shipping & Returns

If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at karmasgems@gmail.com.

Return Policy

We’ll accept return requests for items that are:

  • Unopened and unused

  • With the original tags still intact

  • In their original packaging (if applicable)

  • In the same condition as received

Please note:
We do not accept returns for:

  • Perishable items

  • Intimate items

  • Gift cards

  • Downloadable products

  • Beauty items

Return requests must be submitted within 14 days of the delivery received date.

Refunds

Once we receive your returned item, our team will inspect it and process your request.
You will receive an email confirming:

  1. Receipt of the item

  2. Approval or rejection of your refund

If approved, a refund will be issued to your original payment method within two weeks.
Please note, your bank or payment provider may take additional time to post the refund to your account.

Exchanges

If your item arrives damaged or defective, we’re happy to exchange it.
Please contact us at karmasgems@gmail.com within 30 days of receipt to begin the exchange process.

Return Shipping

After submitting your return request, we will email you a PDF return shipping label.
Please print the label and attach it to your return package.

  • Return shipping costs are the responsibility of the customer.

  • The cost of return shipping will be deducted from your refund.

Final Sale Items

Items marked as “final sale” cannot be returned or refunded.

Shipping Insurance & Lost Packages

For items valued over $75, we recommend purchasing shipping insurance to protect your return.
We cannot guarantee receipt of uninsured returned items.

All items are shipped without signature confirmation unless specifically requested.

We are not responsible for packages marked as “delivered” but not received. While we’ll do our best to help locate missing packages, we cannot issue refunds or replacements in these cases.

If you’ve had issues with stolen or missing packages in the past, please leave a note in the “Notes to Seller” at checkout. We’ll contact you to arrange the best shipping method.